Frequently Asked Questions

Translatorsbase.com was created for translation clients, translators and translation agencies. Translatorsbase.com matches all types of language professionals with the companies and individuals who need their skills.

Translatorsbase.com may be used free of charge by individuals and companies looking for professional translators and translation agencies. Translatorsbase.com contains large and growing list of resumes of translators from around the world. Resumes of translators and agencies may be viewed in many different languages. We help translators and agencies to reach clients from all over the world regardless of the language they speak and understand. Anyone may create projects at Translatorsbase.com free of charge. All projects may be posted and viewed in different languages.

In order to apply for a project you need to be a Full Member. As a Full Member, your contact information will always be available to visitors of Translatorsbase.com, and you will be able to submit a bid for each of listed projects you are interested in directly from your account. You will be always notified about new projects matching your criteria (you will be receiving emails to your regular mail box- this is an optional feature).Your resume will be available to clients and translation agencies in 8 different languages. This increases your chances of getting projects not only from the United States but also from all over the world. Additionally, clients can send messages to your INBOX (you will be notified about a new email from a client by a regular email box). All these emails are monitored by us to avoid Spam and false requests for services. As a full member you will receive emails with the actual message to your regular email address and you will also be able to reference this email in your Inbox where you can keep track of clients who have contacted you. You negotiate payment for the job with the job and project posters. You must contact project posters directly about the project and agree upon a payment method. We do not get involved in the final contracts between translators and job posters.

We take all security measures to guarantee your personal information is secure and our websites use SSL (Secure Socket Layer) when transmitting all sensitive personal information.

We recommend using PayPal system to collect payments from clients. This system is usually used by translators. You negotiate and agree upon payment method with project outsourcers. You must directly contact project outsourcers about the project and agree upon the payment method.

The search engine takes the following factors into account when showing the results: type of membership (full members show higher in the results), user feedback rating, date of becoming a member, number of free translations completed and the popularity count.

In order to be listed on Translators’ List you must specify your language combinations on your Resume. In order to add new languages to your Resume go to My Profile > Languages > click on “Add New” and follow steps.

You can stop receiving email notifications by clicking on My Profile > Edit and selecting New Projects Notification: “Disabled” using drop down menu under Email Notifications section.

Email notifications regarding projects are sent when posters confirm their projects otherwise the translator is not informed about any new projects on our website.

Anyone may register at Translatorsbase.com free of charge.

There are three types of users at Translatorsbase.com 1. Client: If you seek translation services you should register as a client. All tools provided to clients are free of charge. Clients may search the registry, send emails to translators and agencies, save translators and agencies in the address book, post projects and ask for free translation of terms or phrases. 2. Freelance Translator: Translators may register free of charge. They may receive messages from potential clients, list their resume in the registry, respond to posted projects and jobs, post messages on the forums, ask for free translation of terms or phrases and provide free translation of phrases to increase their search result ranking. Translators must purchase full membership in order to be able to contact potential clients, project posters and companies offering full time or part time employment. 3. Translation Agency: Agencies may register free of charge. Agencies may receive messages from potential clients, list their resume in the registry, respond to posted projects , post job offers, ask for free translation of terms or phrases and translate phrases to increase their search result ranking. Agencies must purchase full membership in order to be able to contact potential clients and project posters.

After registration , you should update your profile with your contact information. Next you may post a translation project or search registry for translators and agencies.

After registration, you should create your resume. If you do not create your resume, other users will not be able to find you in our registry. Creating your resume is easy. Simply, click on My Profile tab after signing on and use sub-menu to provide necessary information.

Translators and agencies must purchase full membership in order to be able to respond to inquiries from potential clients. Translators and agencies' contact information will not be displayed on their resume until they purchase full membership. Also, translators and agencies will not be able to contact individuals and companies posting translation projects. Translators will not be able to contact companies and agencies without purchasing full membership.

If you forgot your password, click on Sign In link and select the “Forgot my password” link. Enter your email address, and we will send you your password via email.

In order to be able to sign in to the secure portion of our website you must enable cookies in your web browser. Please, make sure cookies are enabled in your browser and try to logon again. Please, refer to this URL to see how you can enable cookies in your browser: http://webmaster.info.aol.com/cookieguide.html Please note you can view all projects without signing into your account. If you would like to see new projects please click http://translatorsbase.com/projects.asp If you have any further problems, please read text below. If you are using Internet Explorer you can try two things: 1. Set your browser to accept cookies from Translatorsbase.com - Launch Internet Explorer - Go to Tools, Internet Options, Privacy - Your privacy setting must be set to at least High. (You can not block all cookies) - At the bottom where it says "Web Sites", click Edit button - Type in http://www.translatorsbase.com and click Allow button This will always allow your browser to accept cookies from Translatorsbase.com 2. If you still experience problems after completing step number 1, you have to clear your browser cache. It will delete any existing cookies you have. - In IE go to Tools, Internet Options, - Under Temporary Internet Files, Click Delete Cookies and then Delete Files. - Logon to https://www.translatorsbase.com/logon.asp

Please, submit the ticket at http://www.translatorsbase.com/ContactUs.asp requesting to be removed from our database and you will be removed promptly.

Translators and agencies are required to purchase a full membership to take full advantage of tools available at Translatorsbase.com. See Our Rates for details.

In order to purchase a full membership, you must first register and logon to your account. Click on the button BUY NOW! You will be redirected to our secure payment page.

We accept all major credit cards (Visa, MasterCard, Discovery and American Express). We also accept payments via bank wire transfer and Western Union, PayPal and Moneybookers.

Our email privacy policy demonstrates our firm commitment to your privacy and the protection of your information. We use security measures to protect against the loss, misuse and alteration of data used by our system. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you. You may always request deletion of your account and email address from our website by writing to info@translatorsbase.com If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to info@translatorsbase.com for review.

After registration with Translatorsbase.com you should complete your profile. If you are a translator or an agency you should create your online resume by adding your language combinations, education, licenses, employment, references and tools. You must add at least one language combination in order to be viewed online by translation clients and agencies.

Translation clients are users looking for translators and agencies in order to fulfill their translation needs. All tools provided by Translatorsbase.com are free for translation clients. Translation clients may search our registry, view detailed information about each translator and agency and contact them. Translation Clients may keep track of previously contacted users ( translators) by using their Outbox. They also may save profiles of translators and agencies for future reference in their address book, and post and keep track of translation projects online. Translation clients may use free translation tools to translate short terms or phrases by human translators. This service is also available at no charge.

Translators may contact translation clients and agencies posting projects. They also have access to their own Inbox to respond to inquiries from potential clients. Translators also may view listings of available job offers posted by translation agencies. Translators may create a detailed online resume which includes language combinations, education, employment history, licenses, references, tools used, accepted payment types and much more. Translators also may use discussion forums to discuss translation related topics. Translators may search registry and contact other translators. Translation tools may also be used by translators at no charge.

Agencies may search the registry and contact translators and clients in our registry. Agencies may view current projects and post new projects. Agencies may also post job offers. Translation Agencies may create their detail resume online including language combinations, education, employment history, licenses, references, tools used, accepted payment types and much more. Agencies may add new topics and posting on the discussion forums.

Translator can specify up to 10 language combinations on his/her resume. Translation agencies can specify up to 50 language combinations.

After you create a language combination click on the button Edit. Select one or more of the areas expertise from the list and click on the "SAVE" button.

Although, we do not get involved in the final transactions between clients and translators, we recommend using the following site for receiving money for translation services: www.paypal.com

Portfolio allows you to showcase your sample work to clients interested in your services.

You can upload Microsoft Word, Excel documents. Adobe PDF, html and text documents. You can also upload images in .jpg and .gif format.

In title field provide short description of the item you uploaded. For example: “Letter translation”. In the description field, you can enter a short paragraph describing the sample. In the price field provide the amount, you would charge for the sample item.

Portfolio feature is available only to full members.

You can upload your picture or logo on your profile. Simply, log on to your account and click on the tab My Profile and click on the button Upload Picture. Your picture will be viewable on your resume.

After signing in, you will be able to save profiles of translators in your address book and keep track of translators and agencies you have contacted so far. In order to save profiles of translators or agencies or contact them, you must be signed in.

All translators and agencies can be contacted by clients from their resumes.

When you view a full resume, click save button. The translators profile will be saved in your address book.

Outbox allows you to keep track of messages you have sent to translators and agencies so far. You will see only the most recent 10 messages.

Address Book allows you to quickly access you favorite translators.

Inbox are for translators and agencies. In your Inbox you will receive emails from clients trying to contact you about your services.

Project may be translation, interpretation, localization and other projects requiring the services of multilingual professionals or companies.

Yes. All projects may be posted at no charge.